Change-of-mind returns

If you are returning an item because you changed your mind, a 20% restocking fee applies, and you pay the return shipping.

Shipping damage

Shipping damage must be reported within 48 hours of delivery. Email us at admin@outdoorcomfortemporium.com with your order number and photos of the damage if you can.

Freight shipping quotes

If an item over 120 pounds receives a shipping quote after your initial order and that cost is not what you expected, you can cancel and receive a full refund.

How to start a return

Email admin@outdoorcomfortemporium.com with your order number, what you would like to return, and the reason. We will send instructions before you ship anything back.

See also our Shipping Policy.