This Privacy Policy describes how Outdoor Comfort Emporium (“Outdoor Comfort Emporium,” “we,” “us,” or “our”), collects, uses, and shares information when you visit https://outdoorcomfortemporium.com, create an account, place an order, sign up for our email list, or otherwise contact us.

By using the site, you acknowledge this policy. If you do not agree with it, please do not use the site or submit information to us.

For questions, email admin@outdoorcomfortemporium.com.

1. Who we are

Outdoor Comfort Emporium is an Arizona online store. We sell outdoor products such as fire features, pizza ovens, spas, and related goods, some of which ship by LTL freight. Our store runs on WordPress and WooCommerce. Payments are processed by Stripe (and, if you choose it at checkout, by Affirm). We do not store your full payment card number on our own servers.

This policy applies only to our website and to information we collect directly in connection with it. Other websites you reach from our links have their own policies.

2. Information we collect

We collect information in three ways: information you give us, information collected automatically, and information from the companies that help us run the store.

Information you provide

• Orders and checkout. Name, billing and shipping addresses, email address, phone number, the products you order, and delivery notes. If an item ships by freight, we use your phone number and address so the carrier can schedule delivery.
• Account. If you create a WooCommerce account, we also store your login (email and a hashed password), order history, and saved addresses.
• Payment. Card payments are handled by Stripe. You enter card details on a Stripe-supported checkout. Stripe processes the payment and may store a card token so you can use a saved payment method. We receive payment confirmation, the last four digits or similar limited card metadata, and the transaction result. We do not receive or store your full card number or CVV on our website.
• Financing. If you choose Affirm, Affirm collects and uses the information needed to review and administer your plan under Affirm’s own privacy policy and terms. We receive the outcome needed to complete your order.
• Email signup and messages. If you join the newsletter, or email us at admin@outdoorcomfortemporium.com, we collect the address and message you send, and any other details you include.
• Freight-quote or product questions. Information you send when you request a freight quote or ask about a product, including model, finish, and fuel type if you provide them.

You can browse much of the site without creating an account. You cannot complete a paid order without giving us the details needed to take payment and ship.

Information collected automatically

• Cookies and similar technologies. The site uses cookies and similar tools, including WooCommerce cookies that keep your cart, checkout, and login session working, and cookies used by Stripe during payment. The site may also use cookies or scripts that record how an order was referred to us (for example, which link or campaign led to a visit).
• Server and device logs. Our hosting environment may record your IP address, browser type, device type, referring URL, pages viewed, dates and times, and error logs. We use this to operate, secure, and troubleshoot the site.
• Analytics or advertising (if added later). We do not currently run Google Analytics or Google Ads remarketing tags on the site. If we add Google Analytics, the Google tag, or similar advertising or measurement tools later, those tools may use cookies or device identifiers to understand site use and, if we enable remarketing, to show you our ads on other sites. See section 6 for opt-out links we will honor if those tools are added.

Information from service providers

Our payment processor, freight carriers, email provider, hosting company, and (if you use it) Affirm may provide us with status information they generate in the course of their work — for example, a payment success or failure, a tracking number, or a delivery exception.

We do not knowingly collect payment card data in email. Please do not send a full card number to us by email.

3. How we use information

We use the information above to:

• Process, confirm, and fulfill orders, including freight quotes, carrier scheduling, and delivery.
• Create and maintain your account, if you have one.
• Take payment through Stripe and, if you choose it, coordinate financing through Affirm.
• Respond to questions, freight-quote requests, return requests, and warranty coordination with a manufacturer.
• Send transactional messages about your order, shipment, or account. These are not marketing emails, and you will still receive them if you unsubscribe from the newsletter.
• Send marketing or newsletter emails if you signed up or otherwise consented, until you unsubscribe.
• Operate, secure, and improve the site, including preventing fraud and debugging errors.
• Comply with law, tax and recordkeeping duties, and valid legal process.
• If we later enable analytics or advertising tools, measure site performance and, if we enable remarketing, show you ads about our products.

We do not use your information to make fully automated decisions that produce legal or similarly significant effects about you.

4. How we share information

We do not sell your personal information for money, and we do not rent our email list.

We share information only as needed to run the store or as the law requires:

• Stripe, to process payment. Stripe’s use of information is described in Stripe’s privacy policy.
• Affirm, if you choose financing at checkout.
• Freight and parcel carriers, and related logistics partners, so they can deliver your order and contact you about a delivery appointment.
• Our email service provider, to send transactional and (if you opted in) newsletter messages.
• Our website host and security or performance tools, so the site can run and stay available.
• Manufacturers or authorized service contacts, when we help you with a warranty or product-support request and need to pass along your order or contact details.
• Professional advisers such as accountants or lawyers, when reasonably necessary.
• Authorities or other parties, when we believe in good faith that disclosure is required by law, necessary to protect rights, safety, or property, or needed to detect or address fraud or security issues.
• A buyer or successor, if we sell or transfer all or part of the business, in which case this policy would apply to the information transferred until it is updated.

Service providers are given access only to perform their work for us. They are not authorized to use your information for their own unrelated marketing.

If we later use Google or other advertising partners for remarketing, those partners may receive cookie or device identifiers and limited site-activity data as described in section 6. We will update this policy if that begins.

5. Cookies

Cookies are small files stored on your device. We use:

• Required cookies to run the cart, checkout, account login, and payment flow. The store cannot complete a purchase without these.
• Functional cookies that remember preferences or help us attribute an order to a referring source.
• Analytics or advertising cookies, only if we add those tools later.

You can block or delete cookies in your browser settings. If you block required cookies, the cart, checkout, or login may not work. Browser controls do not stop us from using the order information you submit to fulfill a purchase.

6. Advertising, analytics, and opt-outs

As of the effective date of this policy, the site does not include Google Analytics, the Google tag for Ads, or a Meta/Facebook pixel.

If we add Google Analytics, Google Ads, or similar measurement or remarketing tools:

• We may use cookies or device identifiers to understand how the site is used and to show you Outdoor Comfort Emporium ads on Google or other participating sites after you visit us.
• You can opt out of Google’s use of cookies or device identifiers for ads in Google Ads Settings. You can also use the Network Advertising Initiative opt-out or the Digital Advertising Alliance opt-out.
• You can also unsubscribe from our marketing emails using the link in those emails, and you can adjust your browser’s cookie settings.

Transactional emails about an order you placed are separate from marketing and will continue as needed to complete or support that order.

7. “Do Not Track”

Some browsers offer a “Do Not Track” (DNT) setting. These signals are not applied in a uniform way. Our site does not currently respond to DNT signals. If we add advertising or analytics tools, we will describe any additional choice mechanisms in this policy, including the opt-out links in section 6.

8. How long we keep information

We keep personal information only as long as we need it for the reasons described in this policy, including to fulfill orders, handle returns and warranties, maintain your account, meet tax and accounting rules, resolve disputes, and protect against fraud.

• Order and payment records are typically kept for the period required by tax and commercial recordkeeping rules, and for as long as a related warranty or dispute may reasonably remain open.
• Newsletter addresses are kept until you unsubscribe, and for a short period afterward so we can honor that request.
• Server logs are kept for a limited operational period unless we need them longer for security or legal reasons.
• If you ask us to delete information, we will do so except where we must retain it (for example, a completed order, a legal hold, or a tax record). We may also retain a record of your deletion request.

9. Security

We use HTTPS on the store and rely on Stripe’s security practices for card processing. Access to order and account information is limited to people and service providers who need it to do their work.

No method of transmission or storage is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed in an unauthorized way. Please use a strong, unique password for your account and do not share it.

10. Children

The site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, email admin@outdoorcomfortemporium.com and we will take steps to delete it.

11. California notice (CalOPPA) and other state rights

If you are a California resident and we collect personally identifiable information from you, California’s Online Privacy Protection Act (CalOPPA) requires us to post this policy. In addition to the rest of this document:

• Categories of information we collect, and the types of third parties who may receive it, are described in sections 2 and 4.
• How we notify you of material changes is described in section 13. The effective date will appear at the top of the published page.
• How we treat Do Not Track signals is described in section 7.

Depending on the state where you live, you may also have rights to request access to personal information we hold about you, to ask us to correct inaccurate information, to ask us to delete information (subject to legal exceptions), to opt out of certain targeted advertising or sharing of information for advertising, or to appeal our response to a request. Those rights, and whether they apply to you, depend on state law and on facts such as our size and how we use data. This paragraph describes rights that may exist under various state laws. It is not a claim that any particular law, including the California Consumer Privacy Act (CCPA) or CPRA, currently applies to us.

To make a request, email admin@outdoorcomfortemporium.com. We may need to verify your identity before we complete it. We will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised a privacy right that applies to you.

If you use a browser or extension that sends the Global Privacy Control (GPC) signal, we do not currently process that signal automatically. You can contact us or use the opt-out links in section 6 if advertising tools are added.

12. Links to other sites

Our pages may link to manufacturers, carriers, Affirm, Stripe, or other third parties. Their privacy practices are governed by their own policies, not this one.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date at the top. If a change is material, we will also provide additional notice as required by law — for example, a notice on the website or an email to the address we have on file. Changes apply going forward from the new effective date. Your continued use of the site after the revised policy is posted means you acknowledge the update.

14. How to contact us

Questions about this policy, or requests about your information, can be sent to:

Outdoor Comfort Emporium
Email: admin@outdoorcomfortemporium.com